INFORMATION ABOUT RETURNS

 

We want you to be completely satisfied with your purchase. However, if for any reason you are not pleased with your order, you have 14 calendar days to return an item (exchange or refund in the form of original payment). It must be unused and in its original box, mailed in an appropriate size shipping box. You can exchange it for an item of the same value. We charge a 25% restocking fee for refunds. Discounted offers DO NOT entitle to refund nor exchange.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us within 24 hours. Please email photos of the damaged item, as well as photos of the box the damaged item was shipped in to info@musartboutique.com so we can notify the shipping company and file the necessary damage claims. After a claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.

Please note:

  • Shipping and handling charges are not refundable. Refunds are issued in the form of original payment for the amount of the returned merchandise (not including shipping or service fees).
  • Returns cannot be processed at our Brickell location.
  • Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
  • International buyers must pay all customs/import duties or fees and are responsible of communicating directly with the appropriate entity.

 

Return Address:

Musart

19500 West Dixie Highway

Unit 3130

Aventura, FL 33180

 

Need Help with your Order?

786 899 5265

Customer Service Hours

Monday through Saturday | 10:00 a.m. – 9:30 p.m. ET

Sunday | 12:00 p.m. – 7:00 p.m. ET